Operations Management: Processes and Value Chains, 8th edition Review

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Operations Management: Processes and Value Chains, 8th edition ReviewI believe a textbook is best reviewed by an instructor who has taught from it. At the University of Alabama in Birmingham, where I served as an adjunct professor in the fall of 1999, my MBA students and I dissected this book, cover-to-cover. It was a rewarding odyssey. As the subtitle suggests, the authors made every attempt to relate managerial decisions on operations to an organization's strategic pursuits. In this fifth edition of their text, the concept of processes was used not only to integrate service organizations' procedures into traditional manufacturing themes but also to draw attention to the growing use of processes and flows as the bases for reinventing adaptable organizations. This lays a good foundation for understanding the sort of efforts at the Center for Coordination Sciences at MIT where the Process Handbook, explicating interdependencies, has just been licensed to the Phios Corporation.
With a surge in the use of Enterprise Resource Planning software such as SAP, the treatment of Materials Requirements Planning and the introduction of a new chapter on Supply Chain Management are very timely. The future belongs to web-based transaction processing with forward and backward linkages to customers and suppliers respectively.
The authors resourcefully illustrated their topics with actual Managerial Practices and Internet Activities. We analyzed every one of the nineteen Case Studies but sidestepped the Experiential Learning projects only because we did not have enough time. Though we never found the Student CD Version of the text, the OM5 software on-line was quite useful even to analytically challenged students.
As the instructor, I appreciated the copious teaching aids that accompany the book. The Instructor's Manual was used with appropriate course outlines from other universities available on the web to fashion a course syllabus aimed at the diverse capabilities of the graduate students. The Solutions Manual helped with the two problem sets assigned and graded every week, as did the Test Bank and the Computerized Test Bank with the examinations. I borrowed a few of the slides from the Instructor's Resource Disk CD-ROM with PowerPoint Presentation which were also available on-line with a protected password. Even without the popcorn, the Operations Management in Action videos were worth a million words.
I have devoted so much space to evaluating the teaching aids because they are fast becoming the discriminating factors among textbooks of virtually equal merits. My thanks go to the college representatives and faculty services of both Addison Wesley and Prentice Hall who, even during their merger, supplied me with teaching aids as soon as they were available.
This text is geared toward a business school curriculum hence I must guard my assessment as someone who taught courses in Production Planning to graduate engineering students at Rutgers University starting in 1974. This book does not have the analytical rigor of the text I used then nor, say, Factory Physics by Hopp, et. al. that some use today. Nonetheless, I believe, tutorials on the general Simplex Method for Linear Programming as well as the Transportation Simplex Method and the Assignment Method should be included as Supplements. For illustrating the concepts of Shadow Prices and simple Post-Optimality analyses, these iterations are instructive. A general Errata Page for typo's and errors, especially in the problems, should be maintained on-line and be made generally accessible.Operations Management: Processes and Value Chains, 8th edition Overview

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